Privacy Policy

Your Privacy Matters

Madelaine Martin is committed to protecting your privacy and maintaining the confidentiality of your personal and business information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and business address

• Business Information: Company name, role, industry, and operational challenges

• Assessment Information: Details shared during consultation calls and service assessments

• Communication Records: Emails, messages, and notes from our interactions

Information Collected Automatically

• Website Usage: Pages visited, time spent on site, and navigation patterns

• Technical Information: IP address, browser type, device information, and cookies

• Form Submissions: Data entered through contact forms and assessment tools

How We Use Your Information

Service Delivery

• Providing operational support and consulting services

• Customizing service recommendations based on your needs

• Scheduling and coordinating meetings and communications

• Managing ongoing client relationships

Communication

• Responding to inquiries and service requests

• Sending service updates and operational reports

• Providing relevant business insights and resources

• Following up on assessments and proposals

Business Operations

• Improving our website and service offerings

• Analyzing service effectiveness and client satisfaction

• Maintaining accurate business records

• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We Do Not Sell Your Information

Madelaine Martin never sells, rents, or trades your personal information to third parties for marketing purposes.

Limited Disclosure

We may share your information only in these specific circumstances:

• Service Providers: Trusted third-party tools (scheduling, email, project management) that help deliver our services

• Legal Requirements: When required by law, legal process, or to protect our rights and safety

• Business Transfers: In the event of a merger, acquisition, or sale of business assets

• With Your Consent: When you explicitly authorize us to share specific information

Confidentiality Commitment

All client information is treated as strictly confidential, with particular care for:

• Personal legal matters and proceedings

• Business strategies and operational details

• Financial information and business performance data

• Any information marked as confidential or sensitive

Data Security

Protection Measures

• Secure Communications: Encrypted email and secure file sharing systems

• Access Controls: Limited access to client information on a need-to-know basis

• Digital Security: Regular security updates and password protection

• Physical Security: Secure storage of any physical documents

Data Retention

• Active Clients: Information retained for the duration of our service relationship

• Former Clients: Operational records retained for 7 years for business and legal purposes

• Marketing Data: Contact information retained until you opt-out or request removal

• Legal Matters: Information related to legal proceedings retained as required by law

Your Rights and Choices

Access and Control

• Review: Request copies of the personal information we have about you

• Update: Correct or update your personal information at any time

• Delete: Request deletion of your personal information (subject to legal retention requirements)

• Opt-Out: Unsubscribe from marketing communications at any time

Communication Preferences

• Email Updates: Opt-out of non-essential communications

• Service Communications: Some operational communications cannot be opted out of while receiving services

• Marketing: Easily unsubscribe from promotional emails and content

Third-Party Services

Tools We Use

Our website and services may use third-party tools including:

• Analytics: Google Analytics for website performance

• Forms: Typeform for assessments and intake

• Email: Professional email services for client communication

• Scheduling: Calendar tools for appointment booking

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and recommend reviewing their privacy policies.

Cookies and Tracking

Website Cookies

We use cookies to:

• Remember your preferences and settings

• Analyze website traffic and performance

• Improve user experience and navigation

• Enable certain website functionalities

Cookie Management

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

Updates to This Policy

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending email notification to active clients

• Updating the "Effective Date" at the top of this policy

Contact Us

Privacy Questions

If you have questions about this Privacy Policy or how we handle your information:

Email: [your email address]
Phone: [your phone number]
Address: [your business address]

Data Requests

To request access, correction, or deletion of your personal information, or to opt-out of communications, contact us using the information above.

Last Updated: [Insert Date]

This Privacy Policy applies to all information collected by Madelaine Martin through our website, services, and client relationships.